How do i pay?
The accepted payments are: Credit Card, Cash on Delivery, Paypal.
Cash on delivery is only possible for shipments made in Italy.
Cash on delivery is paid upon receipt of the goods, in cash.
Major credit cards are accepted, including rechargeable cards.
Attention: the actual charge on the credit card is made only when the order has been completed, ie shipped.
In case of reversals or cancellations of transactions, the crediting times depend exclusively on your bank: some institutions carry out the crediting within a few days, others every month, and Versante Sud cannot in any way intervene on these times.
What are the preparation and fulfillment times for orders?
Your orders are on average processed, ie delivered to the forwarder, within one working day of receipt. This is because on our on-line catalog you will always find the titles available “ready”. When a title is not available (because it is out of print, or in reprint), it is reported as “not available” and it is not possible to purchase it.
Warning! A working day means that if you place the order on Friday evening, the package will certainly not leave before Monday. When estimating the evasion and shipping times, always consider the possibility of holidays, long weekends, holidays, etc.
What are the shipping costs and delivery times?
Shipping costs depend on the weight of the package.
Items sent as “mailing by postal subscription” travel as folds of ordinary books (or equivalent service) and are not traceable.
All other shipments are traceable: for shipments to Italy we normally use the Piego di Libri Registered service of the Italian Post Office; as an example, a parcel up to 2 kg costs 4.63 eur.
The cash on delivery service (always up to 2 kg, again by way of example) has a total cost of 6.90 euros.
Shipping costs are calculated automatically by the e-commerce system and are indicated before the conclusion of the order and payment.
Delivery times are on average 4-5 working days from the day of shipment.
For fast / express shipments (1 working day from shipment) it is possible to use an express courier service at a cost of 10.00 euros, if the order is placed before 13:30.
Attention: for some locations (Sardinia, Sicily, Calabria, remote locations) delivery takes place within 2 working days from shipment.
For other shipping methods or further clarifications, please contact our Customer Service before placing your order: firstname.lastname@example.org
For abroad, depending on the country and type of service, we use International Registered Mail or an international courier.
Shipping times, in this case, can range from 4-5 working days (France, Germany, Austria, Slovenia, Belgium and Holland), to 6-7 (United Kingdom, Spain, Central-Eastern Europe, Baltic countries, Scandinavia ) within 12-14 working days (Mediterranean Basin, Russia, Ukraine).
Is it possible to indicate a specific day and / or time for delivery?
No. All shipments are made through the Italian Post Office and couriers operating throughout the country and delivering according to their own organizational logic, on which we have no power to intervene.
Packages are usually delivered in the morning; it is therefore advisable to indicate an address where someone is always present to collect the package, and possibly for the payment of the cash on delivery if you use this shipping method.
What happens if the delivery clerk does not find anyone at the indicated address?
If there is not always someone at your home who can sign the delivery receipt, we advise you to indicate a different address, for example a house with a concierge, an office, a shop etc. Just indicate it in the “Street and number” field of the order form. For example: “c / o XYZ Office, Via Garibaldi 123”; “c / o Concierge, C.so Italia 1”, etc.
If at the time of delivery there is no one at the address indicated by you, the courier leaves a notice of passage, indicating the post office from which it will be possible to collect the package in the following days or the references to arrange a new delivery.
It is not possible to indicate “alternative” delivery instructions to the shipping address.
As an example, you can NOT indicate instructions such as “if there is no one, leave the package at the florist / shop around the corner / at the bar … etc etc”.
This is because the freight forwarders’ employees are responsible for what they deliver, and they follow – understandably – the instructions provided. They are NOT required to make exceptions, and if they do so it is in extraordinary cases and under their responsibility; They are NOT required to take responsibility for a delivery made to a place other than that officially indicated.
Attention: the package remains in storage for up to 7 days, and to collect it it may be necessary to pay a deposit fee, which depends exclusively on Poste Italiane (or the courier used) and on which Versante Sud has no power to intervene.
Versante Sud cannot be considered in any way responsible for inefficiencies or inconveniences related to the indication of incorrect or incomplete data or related to non-delivery.
In case of return due to non-delivery, to an incorrect address or the expiry of the deposit times, we will cancel the transaction from your credit card or your Paypal account (if the purchase is made with one of these methods) , reserving the right to withhold the amount corresponding to the shipping costs, clearly indicated on the receipt.
Attention: any customs or import fees will be charged when the package reaches the destination country. The costs are the responsibility of the recipient, and we have no control over these costs, which can vary significantly from country to country. It is good to know, however, that in general the Registered Mail is not subject to customs duties. For further information, however, please contact the customs authorities of your country.
Are shipments traceable?
The Pieghi di Libri can be tracked from the Poste Italiane website, like a normal registered letter. Likewise, parcels sent by express courier or international courier can be tracked through the portals of delivery companies or networks of international shippers.
Contact the Customer Service of Versante Sud (email@example.com) if you need to verify the shipment and perform the tracking.
Is it possible to return a product after receiving it?
Sure! Purchases made on our site are governed by the Italian law on mail order sales. If you have made a mistake in your order and you have received a book that you did not want, if the book does not meet your expectations or if it is not in optimal condition, you have 10 days from the delivery date to exercise the right of withdrawal, or the possibility to return the book.
We will accept without hesitation, under the terms of the law, the return of any item, as long as it is in perfect condition, refunding the entire amount, except for shipping costs, as required by Italian law.
We remind you that in accordance with the law, the return shipping is borne by Versante Sud in the event of our shipping errors (for example: you have received the wrong book) or product defects (damaged, paginated or badly bound book, missing pages …); the shipping for the return is charged to the buyer in case of purchase errors (for example: duplicates), or generally of a book that does not conform to expectations.
If possible, include in the return shipping package, which must be correctly packaged, a copy of the payment receipt and the delivery note and send it all, preferably by tracked shipment, to:
Versante Sud srl
Via Longhi 10
Attention: for items with SIAE stamps, the product must be returned with the stamp intact. Returns of items with a broken or missing SIAE stamp will not be accepted.
Damaged products: If the products you have purchased are defective or have suffered damage in transport, please contact our Customer Service by writing to firstname.lastname@example.org and mentioning “Missing, faulty or non-compliant item” in the subject of the email.
The processing, storage and processing of your personal data will be borne by Versante Sud S.r.l., which will keep them at the Versante Sud S.r.l. in via Longhi 10, 20137 Milan, Italy, in compliance with Legislative Decree 196/2003 and EU Regulation 2016/679 (GDPR).
In any case, you can exercise the rights referred to in art. 7 Legislative Decree 196/2003 and EU Regulation 2016/679 (GDPR), and request the immediate cancellation of your data at any time, by sending an email with the subject “data cancellation” to email@example.com.